After an order has been placed and confirmed on our website, we regret to inform you that we cannot accept any changes or modifications.

Please note that we cannot be held responsible for any inaccuracies in order details, such as delivery addresses, payment information, or personalization details. Your order will be processed exactly as it was submitted initially to ensure efficient and precise service.

• FREE Standard Shipping (6-10 Working Days)

• Expedited Shipping $15 (2-5 Working Days) 

All orders are dispatched from our warehouse. The shipments are fully tracked.

Orders need around 2 days of processing before they ship out. Please remember shipping time doesn't include these processing days.

Tracking

All orders are 100% tracked. You'll receive an email with a tracking number and a link to track your parcel once your order leaves our warehouse. Please allow 24-48 hours for the tracking link to start showing shipping information.

Once you've received your order confirmation email, you will receive a second email letting you know that your order has been dispatched.

This email will include order tracking details and specific instructions to track your order using the carrier designated to your order.

Make it yours. Add a personal touch with up to six (6) characters — whether it’s your initials or even a meaningful number. Each monogram is stamped in gold to make your case uniquely yours. Please note personalization is (A-Z) in capital case.

Prefer a clean, unpersonalized look? Simply enter “N/A” in personalization section.

In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to hello@mentagna.com

We do not offer a warranty for personalization. Since each personalized product is hand-finished, occasional defects may arise in the personalization process.

Our coverage extends only to products where the stamping fails to meet our quality standards. Upon receiving your product and identifying personalization defects, please reach out to us at hello@mentagna.com within 14 days of receiving your order.

Please be aware that defective items will be replaced, not refunded. Additionally, please note that with extended use, personalized monograms may fade over time. This is considered normal wear and tear and not a manufacturing defect.

Once an order has been processed, we are unable to make any changes to it. Please ensure that all details are confirmed and correct before finalizing your purchase.

If your order cannot be processed due to an incomplete delivery address, our team will contact you. If you suspect an error in your delivery address, please email us promptly at hello@mentagna.com, and we will endeavor to amend the address, although this may not always be feasible. Please note that we are not responsible for any incorrect details provided on orders, including delivery, payment, and/or personalization information.

In the unlikely event that you receive a product different from what you ordered, we will promptly fulfill your correct order. Should the item you originally selected be unavailable, you may be provided with a store credit as an alternative. For inquiries regarding our Returns Policy concerning incorrect orders, please reach out to us at hello@mentagna.com.

We conduct thorough quality checks on all our products before dispatch to ensure that they meet our standards before shipping.

Should you have any concerns about your product, please reach out to our customer experience team at hello@mentagna.com, providing details of your issue.

We are confident that our MENTAGNA products will meet our quality standards. Should you have a change of heart, unpersonalized items may be returned within 14 days. However, please note that all personalized products are final sale, and refunds or exchanges are not offered.

To qualify for a return, items must meet the following criteria:

-Not be personalized

-Remain unused and in their original packaging and condition

-Not have been purchased on sale

To initiate a return, please reach out to us at hello@mentagna.com for further instructions.
Please note the return shipping cost is the responsibility of the customer.

Email us at hello@mentagna.com for any further questions or concerns. We will get back to you within 24hrs.